Live and LEARN

Mercury’s new LEARN technology to improve service offering

Live and LEARN
Live and LEARN

Mercury says its technicians will be even better trained and qualified following the introduction of its new LEARN on-line training system into Australia and New Zealand

The LEARN system has been used by thousands of Mercury technicians in the United States since its introduction earlier this year, and has proved to be highly beneficial for providing access to the latest product training information, said Mercury.

"Australia and New Zealand are the first countries after the US to utilise this new on-line resource, so we’re pretty excited," said Guy Williamson, Mercury Marine’s director of service and quality (Australia, New Zealand, and Pacific Region).

"The system provides technician learning plans, on-line training courses and service school pre-requisite requirements," he said.

"But it also allows service managers to closely monitor and develop all their staff. They can see at a glance everyone’s training history and their individual learning paths.

"They can also book technicians into instructor-led training courses which still have to be done externally at Mercury training centres throughout Australia and New Zealand. The LEARN system will electronically advise acceptances, updates and course attendance reminders."

The Mercury LEARN system has more than 90 on-line learning courses and examinations, from basic marine engine technology to the latest computer diagnostics and MerCruiser Axius joystick docking system.

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